CMC maintains service workshops in Lahore, and all the four major cities of Pakistan, Karachi, Lahore, Islamabad and Faisalabad. These repair facilities are all well equipped with all latest tools, gadgets, reference manuals and supplies needed for maintenance. Every service centre has a staff of Customer Engineers for maintenance of hardware, and Systems Support Engineers for dealing with software problems. These engineers not only take refresher courses locally but are also sent abroad for specialized hands-on trainings in error detection, repair, operation and product upgrades.

Response Time
Hardware support, guaranteed response time for intra-city calls is two hours from reception of call.

Down-Time
Recognizing the fact that machine downtime is a serious concern for any organization that already has computers or is beginning to install them, CMC endeavors to restore 100% functionality within minimum time possible. Its target downtime of CPUs and System Disks is between 6-8 hours from the time of reporting of the fault, with an allowance of two hours for door to door travel within the city (within a thirty Km radius). For remote sites, (i.e. those beyond a 100 Km radius from the nearest support office) downtime is subject to factors governing viable means of transportation.

Setup And Installation
Set up and installation is free of charge at the customer’s site

Maintenance Rates
Maintenance rates are subject to the nature of the contract drawn between the customer and CMC. Yearly maintenance contracts are formulated both for hardware and software to ensure undisrupted work through adequate and prompt availability of supplies. Rates for the yearly contract are determined by the quantity of the equipment.
  
In the event that no maintenance contract is signed between a customer and CMC, maintenance charges are determined after site survey of CMC Engineers.